عربي Track my order

01Who we are

Shaheen is the delivery service of Legend Sleep ("we", "us"), Kingdom of Saudi Arabia. This policy covers:

  • this website, shaheene.com;
  • our order tracking page, tracking.shaheene.com;
  • the deliveries we make to Legend Sleep customers;
  • the Shaheen Driver app for Android (package com.legend.delivery), used by our authorised delivery drivers.

We process personal data in line with the Saudi Personal Data Protection Law (PDPL).

02Customers: data we use to deliver your order

When you order from Legend Sleep, we receive the details needed to deliver it:

  • your name, mobile number and delivery address (city and district);
  • the order number, the items and number of packages, the order value and the payment method;
  • the status of each package, with the date and time of each step;
  • delivery confirmation: we send a one-time code by SMS to your mobile number, and the driver enters it when you receive your order;
  • if a delivery does not happen, the reason the driver records (for example "customer not available") and any new delivery date.

We do not ask you to create an account, and we do not collect payment card details.

03Website and tracking page

  • Tracking: to track an order, you enter its order number. The tracking page then shows the order status, the delivery city and the history of each package. It does not show your phone number or full address.
  • No cookies, ads or analytics: this website does not set cookies and does not use advertising or third-party analytics. The tracking page saves only your language choice (Arabic or English) in your browser.
  • Server logs: like most websites, our hosting may keep standard technical logs (such as IP address, browser type and time of request) for a limited time to keep the service secure and working.

04Drivers: the Shaheen Driver app

The Shaheen Driver app is a work tool for drivers we have authorised. Our operations team creates the accounts; you cannot sign up from inside the app. The app processes:

  • Account data: your email address and password (to sign in), your name, role and assigned warehouse. Passwords are stored on our servers in hashed form.
  • Sign-in session: a session token is kept in the app's private storage on your device so you stay signed in. Signing out removes it. App backups are disabled, so the token is not copied to cloud backups.
  • Delivery activity: the orders and packages you claim, pick up and deliver, delivery confirmations, failed-delivery notes and the time of each action, linked to your account.
  • Camera: used only to scan the QR code on shipping labels. Frames are processed on your device; we do not record, store or upload photos or video. You can deny the permission and type order numbers instead.

The app shows drivers limited customer details (order number, customer name, city) only to complete the delivery. It has no location tracking (GPS), no advertising or advertising ID, no third-party analytics, and no access to contacts, photos, microphone, SMS or call logs.

05Why we use the data

  • to deliver orders, confirm delivery and show you where your order is;
  • to send you SMS messages about your delivery, including your one-time code;
  • to arrange a new delivery time when a delivery does not happen;
  • to sign drivers in, assign deliveries and keep an accurate delivery record;
  • to handle returns, resolve disputes, investigate lost or damaged items and prevent fraud;
  • to meet legal, tax and accounting obligations.

We process this data because it is needed to deliver your order or to perform our engagement with drivers, for our legitimate interest in running a reliable delivery service, and where the law requires it. We do not use it for advertising.

06Who we share it with

We do not sell personal data. We share it only with:

  • Legend Sleep, the seller of your order;
  • Shipping partners such as Naqel Express, when your order is delivered by them outside our own delivery areas. They receive the details needed to deliver it;
  • Service providers that host our systems and send SMS on our behalf, under contracts that protect the data;
  • Authorities, when the law requires it.

07Security

All traffic between the website, the tracking page, the app and our servers is encrypted in transit (HTTPS). Access to delivery records is limited by role, and drivers see only what they need for a delivery. No system is completely secure, but we work to protect your data and review our safeguards regularly.

08How long we keep it

  • Customer delivery data is kept as long as needed to complete the delivery, handle returns and warranty claims, and meet legal and accounting obligations.
  • Driver accounts are kept while the driver is authorised. When you ask us to delete your profile, we delete your account and its personal data within 24 hours.
  • Delivery records that the law requires us to keep are kept only for the required period, and are no longer linked to an active account.

09Your rights and deleting your data

Under the PDPL you can ask to be informed about, access, correct or delete your personal data, and withdraw consent where processing is based on consent.

We answer other requests within 30 days.

10Children

Our services are not directed at children. The Shaheen Driver app is only for adult drivers we have authorised.

11Changes to this policy

We may update this policy. We will change the effective date at the top of this page and, for material changes, tell drivers through the app or by email.

12Contact

Legend Sleep, Shaheen delivery service, Kingdom of Saudi Arabia
Email: support@legendsleepsa.com
Phone: 920031540